by Ringtes Frequently Asked Questions (FAQ) 01Delivery Will I receive tracking information for my order?Yes, all products are tracked, insured, and delivered by local nationwide courier companies. You will receive an email with a tracking number once the product is dispatched. Input this number on our Tracking page for convenience. What are the shipping times for different countries?USA: 3-9 Business DaysCanada: 3-10 Business DaysUK: 3-12 Business DaysEurope: 3-12 Business DaysAustralia: 5-14 Business DaysWorldwide: 5-18 Business Days How long does it take to process an order?Once you place your order, please allow 2-4 business days for processing. Do shipping times vary based on location and customs procedures?Yes, shipping times may vary depending on your location and customs procedures. We work diligently to ensure prompt processing and delivery. Do you ship worldwide?Yes, we provide shipping to countries worldwide. If your country is not listed in our shipping zones, please contact us for assistance. Are there additional import taxes or customs fees on delivery?There may be additional import taxes or customs fees depending on your country. RingTes cannot be liable for these fees as they vary by item type and country. In most cases, there are no additional fees. Can I send gifts to others?Yes, gifts are free and welcome. Simply enter the recipient’s delivery details during checkout, and we will handle the rest with no prices left on the parcel. Is shipping available to rural areas?Yes, shipping to rural areas is available with no additional charges. 02Refunds & Returns What is RingTes return policy?You can return products within 15 days of receiving your order for a full refund or exchange. Returned products must be in their original condition, unused, and in the original packaging. Who is responsible for return shipping costs?Return shipping costs are the responsibility of the customer unless the item is faulty or not as ordered. How are refunds processed for returns?Once we receive and inspect the returned products, refunds are processed to the original method of payment. What is the cancellation policy at RingTes?Orders can be canceled within 12 hours of placement with a 10% restocking fee. After this time frame, orders cannot be canceled due to logistical reasons. What should I do if I receive the wrong item or a defective product?For incorrect items, contact us for immediate delivery of the correct items or a refund. Defective products require photo and video evidence for a free replacement. Is there a time limit for replacements under the return policy?Replacement requests are accepted within 15 days of receiving the item. After this period, replacements may be available at a discounted price. What situations are not covered by the return policy?The return policy does not cover misuse, accidental damage, water damage, or abuse of the purchased product. How long does it take for refunds to be processed?Refunds are typically processed within 72 hours of receiving returned merchandise. Contact us if you haven’t received your refund within 2 weeks. What should I do if I have not received my refund?Contact our support if you have not received your refund within 2 weeks. Avoid chargebacks with your credit card company to prevent delays and additional paperwork. 03Your Order How can I track my order on RingTes?Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery. What should I do if there is an issue with my order?If you encounter any issues with your order, such as missing items or damaged products, please contact our Customer Service Team with your order number and details of the problem for assistance. How do I create an account on RingTes?To create an account on RingTes, click on the Register button on our website and follow the prompts to provide your details and create a new account. What are the benefits of having a RingTes account?Having a RingTes account allows you to track orders, save favorite items, manage your personal information, and enjoy a more personalized shopping experience tailored to your preferences. 04Payment What payment methods does RingTes accept?RingTes accepts a variety of payment methods, including all Debit Card and Credit Card, PayPal, Apple Pay, Google Pay, Revolut, Klarna, and more. Is my payment information secure when using these payment methods on RingTes?Yes, RingTes ensures the security of your payment information when using trusted platforms like PayPal, Apple Pay, Google Pay, Revolut, Klarna, and more. Are there any additional fees associated with using these payment methods on RingTes?RingTes does not charge any additional fees for using PayPal, Apple Pay, Google Pay, Revolut, Klarna, or other supported payment methods. What if I encounter issues with making a payment using one of these methods on RingTes?If you experience any difficulties or errors while making a payment using PayPal, Apple Pay, Google Pay, Revolut, Klarna, or other supported methods on RingTes, please contact our Customer Service Team for assistance. Can I request a refund for a purchase made using any of these payment methods on RingTes?If you need to request a refund for a purchase made using PayPal, Apple Pay, Google Pay, Revolut, Klarna, or any other supported method on RingTes, please refer to our Return and Refund Policy or contact our Customer Service Team for assistance.05Dashboard How do I access my RingTes dashboard?To access your RingTes dashboard, log in to your account on our website using your registered email address and password. Once logged in, you can navigate to your dashboard from the user menu. What features are available on the RingTes dashboard?The RingTes dashboard provides access to order history, tracking information, account settings, saved items, and more. It serves as a central hub for managing your account and orders. Can I update my personal information through the dashboard?es, you can update your personal information, such as your shipping address, contact details, and payment methods, through the account settings section of your RingTes dashboard. Can I change my password for my RingTes account?Yes, you can change your password at any time by accessing the account settings section within your RingTes dashboard and following the instructions to update your password.06General Information How can I contact RingTes for general inquiries?For general inquiries about RingTes, our products, policies, or any other information, you can reach out to our Customer Service Team via email, phone, or through the contact form on our Contact Page. Are there any promotions or discounts available on RingTes?RingTes occasionally offers promotions, discounts, and special deals on products. Keep an eye on our website, newsletter, and social media channels for updates on current offers. Do you sell on platforms like Amazon or eBay?No, we do not sell on any other platforms like Amazon or eBay. RingTes exclusively sells through our website to ensure the quality and authenticity of our products. What about your partner brand Vnox Jewelry?Our partner brand Vnox Jewelry is exclusively featured on RingTes, offering high-quality items. We do not sell second-quality products like those found on Vnox stores on Amazon or AliExpress.