by Ringtes

Frequently Asked Questions (FAQ)

01

Delivery

Yes, all products are tracked, insured, and delivered by local nationwide courier companies. You will receive an email with a tracking number once the product is dispatched. Input this number on our Tracking page for convenience.

  • USA: 3-9 Business Days
  • Canada: 3-10 Business Days
  • UK: 3-12 Business Days
  • Europe: 3-12 Business Days
  • Australia: 5-14 Business Days
  • Worldwide: 5-18 Business Days

Once you place your order, please allow 2-4 business days for processing.

Yes, shipping times may vary depending on your location and customs procedures. We work diligently to ensure prompt processing and delivery.

Yes, we provide shipping to countries worldwide. If your country is not listed in our shipping zones, please contact us for assistance.

There may be additional import taxes or customs fees depending on your country. RingTes cannot be liable for these fees as they vary by item type and country. In most cases, there are no additional fees.

Yes, gifts are free and welcome. Simply enter the recipient’s delivery details during checkout, and we will handle the rest with no prices left on the parcel.

Yes, shipping to rural areas is available with no additional charges.

02

Refunds & Returns

You can return products within 15 days of receiving your order for a full refund or exchange. Returned products must be in their original condition, unused, and in the original packaging.

Return shipping costs are the responsibility of the customer unless the item is faulty or not as ordered.

Once we receive and inspect the returned products, refunds are processed to the original method of payment.

Orders can be canceled within 12 hours of placement with a 10% restocking fee. After this time frame, orders cannot be canceled due to logistical reasons.

For incorrect items, contact us for immediate delivery of the correct items or a refund. Defective products require photo and video evidence for a free replacement.

Replacement requests are accepted within 15 days of receiving the item. After this period, replacements may be available at a discounted price.

The return policy does not cover misuse, accidental damage, water damage, or abuse of the purchased product.

Refunds are typically processed within 72 hours of receiving returned merchandise. Contact us if you haven’t received your refund within 2 weeks.

Contact our support if you have not received your refund within 2 weeks. Avoid chargebacks with your credit card company to prevent delays and additional paperwork.

03

Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

If you encounter any issues with your order, such as missing items or damaged products, please contact our Customer Service Team with your order number and details of the problem for assistance.

To create an account on RingTes, click on the Register button on our website and follow the prompts to provide your details and create a new account.

Having a RingTes account allows you to track orders, save favorite items, manage your personal information, and enjoy a more personalized shopping experience tailored to your preferences.

04

Payment

RingTes accepts a variety of payment methods, including all Debit Card and Credit Card, PayPal, Apple Pay, Google Pay, Revolut, Klarna, and more.

Yes, RingTes ensures the security of your payment information when using trusted platforms like PayPal, Apple Pay, Google Pay, Revolut, Klarna, and more.

RingTes does not charge any additional fees for using PayPal, Apple Pay, Google Pay, Revolut, Klarna, or other supported payment methods.

If you experience any difficulties or errors while making a payment using PayPal, Apple Pay, Google Pay, Revolut, Klarna, or other supported methods on RingTes, please contact our Customer Service Team for assistance.

If you need to request a refund for a purchase made using PayPal, Apple Pay, Google Pay, Revolut, Klarna, or any other supported method on RingTes, please refer to our Return and Refund Policy or contact our Customer Service Team for assistance.

05

Dashboard

To access your RingTes dashboard, log in to your account on our website using your registered email address and password. Once logged in, you can navigate to your dashboard from the user menu.

The RingTes dashboard provides access to order history, tracking information, account settings, saved items, and more. It serves as a central hub for managing your account and orders.

es, you can update your personal information, such as your shipping address, contact details, and payment methods, through the account settings section of your RingTes dashboard.

Yes, you can change your password at any time by accessing the account settings section within your RingTes dashboard and following the instructions to update your password.

06

General Information

For general inquiries about RingTes, our products, policies, or any other information, you can reach out to our Customer Service Team via email, phone, or through the contact form on our Contact Page.

RingTes occasionally offers promotions, discounts, and special deals on products. Keep an eye on our website, newsletter, and social media channels for updates on current offers.

No, we do not sell on any other platforms like Amazon or eBay. RingTes exclusively sells through our website to ensure the quality and authenticity of our products.

Our partner brand Vnox Jewelry is exclusively featured on RingTes, offering high-quality items. We do not sell second-quality products like those found on Vnox stores on Amazon or AliExpress.

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